Quote from: Kelvin on August 17, 2026, 16:54:26The article states the warranty coverage would be done by the third party company. Why was Best Buy handling it at all? And if they returned the RAM, not sure what the issue is. Swap the RAM and see if it is working, if so, put it back in.

Unfortunately, even if it is not difficult - not everyone is technically literate enough to run a memtest on a loop for several hours. Support could have done the bare minimum - removed one RAM stick and run an internal component test. This might not reveal problems unless something is FUBARed enough. You need a stress test for deep bugs.
Most likely, they still have a faulty computer in their hands. Unless support did figure out that the problem is with the RAM stick or the slot and just weaseled out of solving it this way.