Apple’s Support Forums Are a Black Hole for User Feedback

[Redaktion]

Apple likes to position itself as a company that values user experience above all. But spend just a few minutes in their official Support Communities, and a very different picture emerges — one of tightly controlled messaging, suppressed criticism, and a culture that leaves users feeling ignored and dismissed.

https://www.notebookcheck.net/Apple-s-Support-Forums-Are-a-Black-Hole-for-User-Feedback.1001522.0.html

[john.q]

Thank You for eposing this, Apple is managed almost as a cult...

[Anonymous31912]

Shocked by this disturbing Apple censorship.

[Kim Cleverly]

Apple is fully and completely evil. I wager a huge amount of their 'customers' over 50 are people who use their pieces of s*** out of spite and because they prefer apple's s*** over the other s*** out there. There is no longer anything that isn't s*** available for humans to purchase and use to do 'computing.' Apple can kiss my lily white pearls because they suuuuuuuuuuuuuuuuck. Proud to have been banned from apple support for DECADES because I live in reality which apple does not.

[splus]

Thank you for publishing this article! More people need to know about this. I hope one day Apple gets fully exposed. It is the most monopolistic company in the world, while bewilderingly being allowed to be as such. It's sale practices are simply evil, no other way to call it.

[Jim Lahey]

Well, bravo, a website finally dragging Apple's censorship circus into the spotlight.
This nonsense has festered for years. Nearly every post I've dared to drop in that dumpster fire of a forum? Poof—gone. I've never seen a company or its petty "community" so obsessed with scrubbing user posts without so much as a flimsy excuse.
Oh, and get this: one of Apple's oh-so-mature "moderators" threatened to sic my ISP on me because I dared critique Siri's incompetence and their laughable cursor navigation. Classy move, right?
As others have whispered—or screamed—Apple's a fragile little empire, too insecure to stomach constructive criticism or, heaven forbid, a customer complaint. They treat every sliver of feedback like a declaration of war, rushing to smother it before it dares breathe.
Apple's forums? A black hole where customer gripes go to perish, masked as a "community" where dissenters are gagged and bound, forced to choke on a politically correct smiley emoji.

[GeorgeS]

I recall calling 'Apple Support' one day over the stupid/comical/silly insistence of my iPhone asking for a 'Apple Account Password' to download a FREE application to my iPhone.

After making it though the FIRST 'service level' the more 'advanced' person got VERY RUDE and was actually YELLING at me in their insistence that APPLE MUST require multifactor authentication randomly for security reasons while:

#1 I used FACE-ID to unlock my phone (BioMetrics)
#2 The option of requiring a password for downloads was TURNED OFF
#3 This was for a FREE ITEM, not requiring ANY $$$
#4 When exactly would I EVER use my 'Apple Password'?

I finally told them that:

#1 THEY NEED TO FIX THIS!
#2 While requiring a user to change their password from time-2-time MIGHT be 'more secure' (IE: create a 'moving target') most folks would rather default to something they can remember easily (IE: not very secure!!).
#3 Without any Finance information or backups linked to my Apple account there really is NOTHING there to keep secure!!

Overall a HORRIBLE experience!

MS is no better.

[Scrappy Maple]

The support forums aren't meant to be open discussion r general feedback/suggestions, the point is users having issues and finding solutions from other users. You can read plenty of complaints or issues through the forums though, it's not like apple is using the forum to hide problems. Its just not the venue for your random thoughts about a product.