Microsoft aware of severe throttling issue affecting Surface Pro 6, Surface 2 leaving devices locked at just 400 MHz

[Redaktion]

Microsoft's Surface Pro 6 and Surface Book 2 models are suffering from severe throttling problems. The company is said to be aware of the issue and is preparing a firmware update to address the problem.

https://www.notebookcheck.net/Microsoft-aware-of-severe-throttling-issue-affecting-Surface-Pro-6-Surface-2-leaving-devices-locked-at-just-400-MHz.430521.0.html

[Digitalguy]

Guys fix that title...

[t4n0n]

Owning a Surface Pro 2 and Surface Pro 5 taught me to avoid  future Microsoft products like the plague...

[heffeque]

Owning a Surface Pro 2 and Surface Pro 5 taught me to avoid  future Microsoft products like the plague...

How come? I've got a Surface Pro 6 i5 8350 and it's working perfectly. What's wrong with yours?

[Pierrick]

Have had this problem for a year.
It's also linked to ambiant temp, as the problem is worse in summer.

I posted my findings on Reddit.

I've been in contact with MS support for a year, and they mostly denied the issue until I really pushed. Then they admitted that they could reproduce ... and that's it.

[Paydor]

I bought a new Surface Book 3 15 inch today, top configuration, and I have the same problem, the device throttles to 0,39Ghz when the power is plugged in. This happens with the default charger as well as the Surface Dock 2.

How do I install the firmware updates mentioned in the article?
I'll try to install all Windows Updates available and report back.

2020 June 16th

[Paydor]

I'll try to install all Windows Updates available and report back.

I've installed all latest Windows Updates. And while it took a while at 0,39GHz, this seems to have fixed the issue and there's no more throttling to 0,39 GHz happening. I'll test on.

TLDR for Surface Book 3: Run Windows Update.