English => News => Topic started by: Redaktion on September 10, 2026, 20:14:29
Title: 1.5 stars fewer: Why after-sales is becoming increasingly important for retailers
Post by: Redaktion on September 10, 2026, 20:14:29
A study by review platform Trustpilot shows that how companies handle returns is a major negative factor in customer ratings. This makes the after-sales process increasingly critical to building brand and customer trust. What does this mean in practice?