Yeah... almost nobody uses the 3-2-1 backup strategy (understandably).
Microsoft/Google/Apple, etc. sell that their backup system is bulletproof and that nothing else is needed, and then you get cases like this one.
They're generally rare, but still... not funny for whoever didn't prepare for it.
Yeah, and let this serve as a cautionary tale of what's to come in the future with gaming moving towards all digital too.
Cloud storage and dependency is lunacy. MS lost all my contacts after a server failure, then again during the Skype to Teams migration. I have seen enough.