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English => News => Topic started by: Redaktion on December 26, 2025, 01:27:50

Title: ASUS denies replacement for $4,000 ROG Matrix RTX 5090 claiming misaligned power connector is part of original design
Post by: Redaktion on December 26, 2025, 01:27:50
ASUS is facing criticism after refusing to replace a $4,000 limited-edition ROG Matrix RTX 5090 whose misaligned 12VHPWR power connector allegedly prevents proper seating and could jeopardize the card's 800W performance. The company maintains the off-center connector is intentional and part of the original design, effectively pushing the affected buyer toward a return rather than a warranty claim.

https://www.notebookcheck.net/ASUS-denies-replacement-for-4-000-ROG-Matrix-RTX-5090-claiming-misaligned-power-connector-is-part-of-original-design.1192330.0.html
Title: Re: ASUS denies replacement for $4,000 ROG Matrix RTX 5090 claiming misaligned power connector is pa
Post by: Zorr on December 29, 2025, 20:14:16
And Asus wonder why their sketchy return policy draws buyers in the opposite direction. I would personally never use them (unfortunately)
Title: Re: ASUS denies replacement for $4,000 ROG Matrix RTX 5090 claiming misaligned power connector is pa
Post by: WJS on December 31, 2025, 10:34:27
You missed out the part where the lead that doesn't fit is an aftermarket one that is bigger than the standard ATX lead. What exactly are they *supposed* to do? Replace the card with another identical one that also won't fit the fat non-standard connector?
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