Yes disappointing they sent a machine in this conditions, Acer could have got here a good machine if those issues were fixed.
Another very worrying point is that in HwMonitor the CPU is operating at 1,486v, which is a high voltage that is already starting to compromise the 13th and 14th Gen HX processors with electromigration. It remains to be seen whether this specimen had its BIOS updated to Acer version 1.14 where the Intel 129H microcode is inserted.