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English => News => Topic started by: Redaktion on December 30, 2022, 21:14:35

Title: Boiling hot RX 7900 XTX denied RMA as AMD calls 110 °C junction temperature "normal"
Post by: Redaktion on December 30, 2022, 21:14:35
AMD reportedly denied an RMA request for an RX 7900 XTX card that was hitting a junction temperature of 110 °C with thermal throttling. More importantly, the company called the 110 °C hot-spot temperature "normal" before acknowledging the problem as a genuine issue.

https://www.notebookcheck.net/Boiling-hot-RX-7900-XTX-denied-RMA-as-AMD-calls-110-C-junction-temperature-normal.677148.0.html
Title: Re: Boiling hot RX 7900 XTX denied RMA as AMD calls 110 °C junction temperature \
Post by: vertigo on December 30, 2022, 23:54:12
Somehow managed to both be very late on reporting on this and still somehow miss parts of the story. Losing more and more faith in NBC to provide good reporting.
Title: Re: Boiling hot RX 7900 XTX denied RMA as AMD calls 110 °C junction temperature
Post by: E Fahne on December 31, 2022, 16:12:38
When a company screws up and tries to cover up their mess, they just call it "normal".

It's like when Apple said coil whine from the M1 Mac Mini is "normal" so it won't be repaired.
Title: Re: Boiling hot RX 7900 XTX denied RMA as AMD calls 110 °C junction temperature \
Post by: Warrior247 on December 31, 2022, 20:25:30
AMD should in good faith RMA any damaged or faulty cards! This is despicable customer service! The only people who buy AMD GPUs are "diehard" AMD fanboys. At least do right by them. Everybody else knows better and stays far, far away!
You get what you pay for.
Title: Re: Boiling hot RX 7900 XTX denied RMA as AMD calls 110 °C junction temperature \
Post by: Mssms on December 31, 2022, 21:23:10
Super late on this story. Also, AMD has officially released a statement on this issue requesting affected units be returned for an exchange or refund....like 2 days ago.
Title: Re: Boiling hot RX 7900 XTX denied RMA as AMD calls 110 °C junction temperature
Post by: vertigo on December 31, 2022, 22:37:30
Quote from: Mssms on December 31, 2022, 21:23:10Super late on this story. Also, AMD has officially released a statement on this issue requesting affected units be returned for an exchange or refund....like 2 days ago.

Yup. Not only that, but it was clarified the initial RMA refusals were done by Digital River, a company AMD outsources customer support to. Not saying that absolves them, but it apparently kept them from being able to handle things more appropriately. NBC isn't news, they just repeat stuff they see elsewhere and then don't bother to update to correct things. News publishers used to get sued for that kind of thing, which is why corrections are a thing, but apparently not anymore, or NBC just isn't worried about it. But this is definitely not "reporting."
Title: Re: Boiling hot RX 7900 XTX denied RMA as AMD calls 110 °C junction temperature
Post by: Volty on January 01, 2023, 02:49:56
Quote from: Warrior247 on December 31, 2022, 20:25:30AMD should in good faith RMA any damaged or faulty cards! This is despicable customer service! The only people who buy AMD GPUs are "diehard" AMD fanboys. At least do right by them. Everybody else knows better and stays far, far away!
You get what you pay for.
Oh dear...

Imagine being this way
Title: Re: Boiling hot RX 7900 XTX denied RMA as AMD calls 110 °C junction temperature \
Post by: Tenchirock on January 02, 2023, 12:33:48
WE now know the cause, bad vapor chamber.
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