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English => News => Topic started by: Redaktion on August 23, 2022, 16:30:06

Title: Samsung asks customer to destroy high-end 980 Pro SSD before sending it back for RMA
Post by: Redaktion on August 23, 2022, 16:30:06
A user who applied for an RMA for their Samsung 980 Pro SSD had to go through a few unconventional steps. Samsung asked them to smash the SSD with a hammer/sand it and document the process before sending it back, presumably to ensure maximum data privacy for the user.

https://www.notebookcheck.net/Samsung-asks-customer-to-destroy-high-end-980-Pro-SSD-before-sending-it-back-for-RMA.642433.0.html
Title: Re: Samsung asks customer to destroy high-end 980 Pro SSD before sending it back for RMA
Post by: LL on August 23, 2022, 19:24:47
How to sand it? It do not have plates.
Title: Re: Samsung asks customer to destroy high-end 980 Pro SSD before sending it back for RMA
Post by: Rankoepjr on August 25, 2022, 14:06:57
Quote from: LL on August 23, 2022, 19:24:47How to sand it? It do not have plates.

Probably sanding of the metal contacts so it can't be read if plugged in, just in case the smashing of the flash modules was inadequate
Title: Re: Samsung asks customer to destroy high-end 980 Pro SSD before sending it back for RMA
Post by: Typical on August 25, 2022, 17:51:42
This is standard practice.

I have destroyed tons of hardware with proof before RMA. Sometimes not even data storage.

Sometimes destruction is all that's required and you aren't asked to ship it back.
Title: Re: Samsung asks customer to destroy high-end 980 Pro SSD before sending it back for RMA
Post by: Ian Reikes on August 29, 2022, 16:55:27
This article is dumb. Many companies ask you to destroy your product with evidence to show you aren't going to use it if you're not sending it back this isn't new.
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