Doesn't surprise me not only does support.com mess with the customers they also don't give half a crap about their employees. Hey but at least they're not worried about it you can find 500 new people a day willing to work from home so they will never run out of employees.
Even if they only stay 3 months before quitting after realizing they hate their lives since they started there will always be someone willing to give it a shot. Lol no raises the managers make the same amount as the floor techs and every other month they completely change the entire process and add stuff that they didn't train you to do or that you don't even have access to fix the issue if you did know and then give you s*** when your calls are going long and the lines are backing up.
One time they all the sudden had us troubleshooting webmail for a customer thst we'd never worked on anything but routers before but they didn't give us access to the actual webmail page or even a screen shot of whst it looked like so we had no idea what these customers I'm supposed to be helping are even looking at cuz I've never seen it myself. Then when we complain for 2 weeks they act like they never knew we had no way of helping when we have no access to the toolkits or even a link to a sample so we can at least guide a customer's through something. I'm asking stuff like do you see an settings menu anywhere on the page and describe what is in each menu oh try this menu then try that menu made us all look retarded.