Posted by: Anonymous« on: December 09, 2015, 21:21:44 »
“Dear Sir or Madam,
About 2 years ago I purchased an ASUS laptop, model UX31A. About 8 months in, it started having power and BIOS issues and faulty spot appeared in the screen. I sent it in for an RMA with a message, part of which included the following complaint:
"2. The computer has a tendency under high CPU loads to crash. It will often crash
into the BIOS, which cannot be exited without pressing the power button to shut off
This issue appeared again 4 months after repair, right during my finals at college, losing a paper and several study guides, and finally crashed once into the BIOS, without repair. I soon found out the hard drive had irreparably failed.
I sent the machine in for repairs, and was told that it would cost $400 to replace the hard drive, an outrageous cost for a college student.
Today I called ADATA and was told that the specific hard drive you put in the machine, XM11-V3 is known to fail, and that several customers have complained of this issue.
Within a year, the screen, power supply and hard drive all failed on this product. Furthermore, since my purchase, hundreds of complaints listed on the internet have accumulated for this specific hard drive failure.
I am appalled that there was not a recall issued for this model, and that you continued to sell this computer to unsuspecting customers.
As a college student on a short budget, I cannot recommend this laptop, your products, or your repairs services to anyone else.
I plan to publish this story online, as I believe it represents incompetence in product design, sales, and customer service.