Posted by: Doctor Jay« on: June 04, 2017, 21:03:11 »
Now the darned thing has come to a point where the video shuts down seemingly randomly, and then the audio shuts down. It is not 'Sleep mode' because I can't pull it out of sleep mode with the <ctrl> + F1 commands. None of the FN or <ctrl> keys work to pull it out of the dark mode once it has gone into that mode. The only option is to reboot using the power key. I have contacted their help and have gotten bad-to-worse advice. None of their advice works. The only thing that seems to work is to put a cooling fan unit on the bottom of the laptop and let the fan run all the time the system is in use.
I have already updated the BIOS, updated the video, and made sure that all of the Windows updates are installed (WHICH could be the real problem). So, I am stuck with this thing. Will have to wait to replace it, but probs not with another ASUS.