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Topic Summary

Posted by: dbdbdb
« on: September 25, 2020, 20:26:30 »

It is really questionable whether Eve offers customer service at all (cause headaches, stress, and feelings of insecurity on a daily basis), although this is the responsibility of everyone who offers a product on the market. I really don’t want to confront them, but there irresponsible behavior towards my problem continues, and usually, I have a one-sided correspondence with their silent customer support (in my case Kirill, Georgie is better for communication and if you come across Cooper you are lucky). They sell through EU STORE INVITE-ONLY SALE (for example) but the warranty is not under EU rules ("Trader must repair, replace, reduce the price or give you a refund if goods you bought turn out to be faulty or do not look or work as advertised. Free of charge, 2-year guarantee for all goods. The customer always has the right to a minimum 2-year guarantee at no cost, regardless of whether he bought your goods online, in a shop, or by mail order. This 2-year guarantee is his minimum right, however national rules in his country may give you extra protection. If goods you bought anywhere in the EU turn out to be faulty or do not look or work as advertised, the seller must repair or replace them free of charge or give you a price reduction or a full refund.")!
They just send the product from China and that is all. You do not pay customs fees but you have to walk to the customs (to make you privet EORI number ) in any case if you have not done so before for other customs shipments. When you order you have to pay about 50 Euro for "Fast UPS shipping in 2-4 days". In my case order was placed on September 22 and I was lucky to receive it on October 23. In this case, the customer service response was "there is a short delay at the moment, due to the week-long holiday in China". No matter how much you paid for fast delivery, it will be performed as standard delivery by AliExpress.
The registration of my last complaint was 2 June 2020 (the fingerprint sensor appears to have come off the power button and the device practically does not work) and after 50 days, many e-mails (At one point there was a suggestion from customer support to fix the problem myself at the nearest service center for laptops and tablets because the problem is small. But the questions are: when someone goes to a "place for repairs tablets and laptops to see if they would be able to put the button back into place" who will pay for their time to check and time to repair? What will happen to the warranty? Will, it still be valid if things don't get better or get worse?), and writing in the forum (I just put my correspondence with them, and it was deleted of course) there was some reaction (Cooper from customer support joined the correspondence for a moment).
My Eve has arrived at Eve Distribution Limited, Suite 1106-08, 11 Floor, Tai Yau Building, No. 181 Johnston Road, Wanchai, Hong Kong on August 14, 2020, for repair! I am still waiting... The tablet's warranty will expire soon :frowning: My last hope is in this link and then probably some Chinese lawyer.
I told them that in this forum sooner or later the community will want to create a topic related to customer service. It is normal when you pay to receive some support during the warranty period. I did pay a lot of money for this device and see there no cooperation from Eve even within the warranty period!
So, it is better to have a local shop near you (it was too expensive to send the tablet to Hong Kong for repair - it is not 60 USD as they suggested, this costs 165 USD ) to take responsibility for the product warranty for small problems like mine. In fact, who would want to deal with a support team that is not responsible? So, I think this is one way for Eve to take care of their main problem - customer service. The community should start asking themselves questions about product quality and subsequent customer service looking for answers in this forum. Obviously, Eve will have to go through this transition if they want to succeed and be in the market.
Regards, D.B.
Posted by: Cheated Customer
« on: June 25, 2020, 16:36:13 »

Again an artical about a product from this scamer company without any hint about what they have done to a lot of their crowdfunding supporters and a many more customers of their web shop.

Do not get involved with them.
Posted by: dttbn
« on: April 30, 2020, 01:32:10 »

That grill under the stand looks great to trap and recirculate hot air through the machine, who came up with this!?

It's basic thermal design to reserve the bottom for the battery so when the heat rises it doesn't get it as much. Same with laptops where the battery is in the front and the heat path is towards the back (manufacturers did forget this during several years with all the similarly shaped rectangular batteries is the back, but before that there were lots of removable batteries in the front long before internal batteries came back to that position)
Posted by: Redaktion
« on: April 29, 2020, 22:27:34 »

Eve Devices is a start-up that routinely invites its fans to inform its upcoming products with their opinions and ideas. For example, it had developed 3 different concepts for its 2020 tablet between which this audience was to choose. These votes are now in, and the winning design is:...

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