My  scanwatch developed a common wellknown manufacturing fault for the model - the back fell off. I reported this, sent pics- and was offered a miserly 25% off an updated model as it was just past 2 years old. My watch was deactivated by Withings, but the new one cannot be purchased as Withings no longer ship to my country. When I contact the helpline they tell me my case has been referred to a supervisor, but I never hear back.

This is really shabby service Withings!