NZXT and its billing partner Fragile Inc. have agreed to a $3.45 million preliminary settlement to resolve a class-action lawsuit alleging the NZXT Flex "Rent-a-PC" program misled nearly 20,000 customers with deceptive rent-to-own claims, component bait-and-switching, and aggressive collections that prompted RICO allegations. If approved in September 2026, the deal would cancel qualifying subscriptions, forgive about $923k in debt, provide $1.21 million toward transferring PC ownership to eligible long-term payers, and offer $450–$500 in cash payments to certain former subscribers.
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