Razer may want to consider a recall for their Blade and Blade pro laptop chargers

[S.Yu]

Razers Power adapter issues have to be in the 100's if not more. I've gone through two power adapters from Razer in two years. Each lasting about a year before literally starting to meltdown.

May-2017:     Purchase Razer Blade 14'' 2016 (GTX 1060)
Product No:   RZ09-01952E73
Power Adapter Model No:    RC30-0165    (165 W)

June-2018:     Power adapter starts to omit a burning chemical smell, brick is too hot to pick up and the cord is hot coming from the brick up about 10". I quickly move to unplug the power adapter and see sparks comming from the L connector. About two months before the meltdown the L connector was starting to fray (no wires exposed) and the rubber section had become soft from increasing temps.

I contacted Razer support but while waiting for a couple days for their response I went ahead and purchased a new power adapter. I own my own business and use this laptop for work so I don't have much time to wait just for Razer to say it's outside the warranty period or that it must have been user error as I've already read all about Razers abnormally bad customer support.

June-2019:      Battery in the laptop starts to bulge (expand from heat) which causes the trackpad to rise slightly above the laptop chassis.

July-2019:       The second power adapter does the same thing.

It's important to note that I don't really game and probably underutilize the laptop more than most Razer customers. No overclocking and I use one of the best laptop cooling pads I could find. I Also babied the crap out of the second power adapter. Kind of like when your kid brings home an egg to take care of for a school project that cant break. Additionally, Razer has had the 165W power adapter listed on their site but out of stock for years so not sure what they expect their customers to do with their $2K+ laptops that keep burning through chargers.

It's all a little frustrating, thank you for trying to bring light to the ongoing situation, Razer will continue to sweep under the rug until enough people speak out.

Best,

Shift

Way...more serious than I thought, maybe remove the plastic shell and dip the whole thing in cooling oil ;)

[amir_hnf]

my blade 15 advanced charger died too only after 2 weeks of very lite usage (if you wonder browsing the web will still consideres lite for a 2080), took it to one of my friends who has computer repair shop instead of razer support garbage (which asks you to send the whole unit for a charger replacement cause they know you wouldn't send it if they procced like this), then cut down the sides and opend it up and guess what? 2 of the capacitors were already fried.
now i have to spend 200$+ too get a replacement like hundreds of others who razer support ditched and still ditches them every day.
razer really really really deserves a lawsuit at least and at this point they pretty much know about it and just decided "NOT TO CARE" like always.

[S.Yu]

my blade 15 advanced charger died too only after 2 weeks of very lite usage (if you wonder browsing the web will still consideres lite for a 2080), took it to one of my friends who has computer repair shop instead of razer support garbage (which asks you to send the whole unit for a charger replacement cause they know you wouldn't send it if they procced like this), then cut down the sides and opend it up and guess what? 2 of the capacitors were already fried.
now i have to spend 200$+ too get a replacement like hundreds of others who razer support ditched and still ditches them every day.
razer really really really deserves a lawsuit at least and at this point they pretty much know about it and just decided "NOT TO CARE" like always.

Capacitors are literally dirt cheap, look up the model, order identical replacements or slightly larger ones and replace them yourself. In China you could get this done reliably under $3, even elsewhere where shipping isn't nearly as cheap I believe $10 would be enough as long as you look around a little, the capacitors themselves are only worth a few cents, it's mostly the shipping.

[Camilo]

I bought a Razer Blade 15" Through Amazon Canada in December 2019. Now I am in Bali, Indonesia, trying to work remotely and perhaps stranded here for a while because of the world crisis we're having. I do need to work online and my charger stopped working. i have only used this laptop for 4 months and it already has a charger failing, this is unacceptable and although it seems they are trying to help after I contacted their Tech Support team through email, it is such an expensive machine that definitely I feel this company needs to take responsibility and more importantly, take serious care of their customers.

Hope we all keep putting these issues out there and really appreciate the work of tech journalists!!!

[Sebastian83]

I have two Razer 165-Watt power bricks on my 2017 17 Blade pro - one just caused the connecting power cable to go down with an open flame. Both of them show the typical weak link on the L-shape end.

Back and forth with Razer support, they are just concerned about not having to tender this under warranty, they did not actually care about the fire hazard.

Reminds me of US- car makers who are basing recalls purely on economical metrics without considering risk to human life.

For me, that's pretty much it with Razer - it's a very irresponsible way of treating their customers.

[S.Yu]

I have two Razer 165-Watt power bricks on my 2017 17 Blade pro - one just caused the connecting power cable to go down with an open flame. Both of them show the typical weak link on the L-shape end.

Back and forth with Razer support, they are just concerned about not having to tender this under warranty, they did not actually care about the fire hazard.

Reminds me of US- car makers who are basing recalls purely on economical metrics without considering risk to human life.

For me, that's pretty much it with Razer - it's a very irresponsible way of treating their customers.

Ugh, same with my experience with VAIO. Severely overpriced as it is, their support is also very irresponsible. Email the local branch, they just waste your time hoping that your warranty would expire soon enough, email Japanese headquarters even, they bounce you back to the NA branch.