I had to reply to this after my recent issues. I bought an xps 15 9570 recently. I wanted to start with the xps series at the 9550 but waited for thunderbolt support along with a better GPU. When they announced the 9570 I figured now would be the time to buy in even though I expected more from the refresh (atleast a 1060 maxq). My first 9570 was a dud, the keyboard worked when it wanted and the keys stuck or sometimes didnt register. I contacted them and they wanted to fix it and I said I didn't pay 2 grand to get a laptop that immediately needed fixed. So they sent me a replacement. I use my laptop for school and for lite gaming like WoW. After trying to play WoW on the new system I knocked my settings from ultra down to medium so I could reach a stable 60fps everywhere. I was a little disappointed that the 1050ti needed medium on a 14 year old game, but whatever. 5 minutes later boom, laptop shuts off and gives me a thermal warning. I thought maybe it was a fluke, the laptop was open and its november and 20 degrees out, my indoor temp is about 74. I download GPuz and try to play wow again. I notice that the temp of both the CPU and GPU sitting at around 94C and spiking to 100C....... I looked up the conversion and was shocked the computer wasnt melting. I contacted dell and they remoted in, saw the errors and wanted me to turn off Intel turbo boost in bios and see if it overheats. I did so and the computer ran like crap, it allotted the CPU and GPU no extra juice when needed. I launched wow and on medium settings I was pulling 15fps. So I turned turboboost back on and my fps went back to 60 but the temp was back up and boom ... laptop off for overheating. I contacted dell again on this brand new replacement laptop that just replaced my other brand new dell laptop and they wanted me to send it to a repair center. I'm done, I finally got a manger who is sending me a return label. Washing my hands clean I'll try another brand like msi or razer. Also to touch base on another point of you guys issues, I ran a GPU stress test on my laptop and had gpuz up next to it. Until my temp hit 42C the GPU preformed like trash, as soon as it hit 42, the GPU kicked in and actually started putting out decent numbers on the benchmark.... until it overheated and shut down. RIP
Damn, when I got my new XPS 15 I didn't worry too much about this issue, as I read about the acknowledgement here. I were expecting a fix at some point (even though it might take a while), so I tried to verify the issue by updating the BIOS. I didn't contact the support about it yet, because there seem so many other people reporting about it. Now we will all have to urge for replacement hardware (with the old BIOS), or what?
I just bought my xps 15 and I can't power on the laptop after it goes to sleep mode. Worse, sometimes it won't power on after I shut down the laptop.How do you guys resolve this problem?
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