Posted by: EricS« on: November 29, 2013, 20:56:53 »
Buyer beware! I had a terrible "customer service" experience this afternoon, and really feel that I need to share it with you:
My son received a Dell laptop, as a gift while he was training at Fort Benning this summer. After returning home, he excitedly set-up his new computer. He only used it a few times and the screen went BLANK. We called the store, and they directed us to Dell support. After working with a Dell tech, they decided the screen was defective, and they would replace it. The next day, the shipper showed up with a call tag, we packed the laptop up in the provided box and sent it off to the repair depot. Today, I received a call claiming WE damaged the screen and that they would fix it for $258. I explained it was not damaged when it left here. And that the screen quit working BEFORE it left here, and it was under warranty. But, the technicians and supervisors would not believe me, nor support the product. After multiple phone calls, to various departments, I was always transferred back to repair department, with the same results. I'm VERY disappointed in Dell's service, or actually, the LACK OF SERVICE. Dell's support had no other response beyond the script, and no solution. So, now we will be getting our DEFECTIVE computer returned to us BROKEN, and unusable after using it just a few times. I will NEVER buy a Dell product again. In my opinion, Dell support and customer service are UNACCEPTABLE! If you are looking for a new computer, laptop, monitor, etc., I would recommend looking elsewhere.
What does your shitty Dell experience have to do with this laptop *specifically*? Are you just trolling forums to bitch about Dell's support? Big deal - you got poor support. It happens to everyone. Your post has NOTHING to do with this specific laptop.