Posted by: Pradeep« on: March 14, 2014, 06:06:12 »
Worth less customer care service Nokia provide in India.
Nokia care center can change all of your new parts with old one if you submit your mobile for repairing.
No commitment - Nokia customer care executive make fake commitments and also they can try to misguide you because they asked me for 7 days but 23 days gone.
Nokia care center is not able to repair device in single time with the perfection - If they fix a issue then they create another 2-3 issues in your device.
If you send mail to firstname.lastname@example.org regarding your issue then you will only receive one reply "Our customer care representative will make a call to you with in 48 Hours" and It might be possible that you will receive a call after 10 days when you forgot about the mail.
Never provide a satisfactory solution and also change the policies accordingly to the case.
Time Wastage - They will waste your time by calling you in their nokia center without a single regulations.
Had done lots of followup in the different different way e.g. phone, email, visits but didn't get a single solution.
Following are the details of complaints and Job sheet details:
Complaint Id1 1-15015769024
Complaint Id2: 1-15029704004
Job Sheet No1.: 153433527/140306/4
Job Sheet No2.: 153433527/ 140225/4
Tags: Nokia Mobile Review, Nokia, Nokia Lumia 720, Nokia Customer Care Service