Posted by: andrew« on: January 07, 2014, 14:20:56 »
On my model, there is a mouse pointer on the keyboard between the G, H and B keys.
The ( blue )pointer sits proud of the keys by approx. 1 mm and after 3 months of use, this has now punctured the screen, which has obviously occurred through closing the laptop. I now have a large black hole in the screen which is growing and has rendered my laptop unusable
The Toshiba repair person I spoke to says this is my fault and he will not allow it to be fall under warranty - and has told me a new screen will cost me A$500. This obviously will not fix the problem as so long as the blue mouse button sits above the keys, any new screen will face similar damage. - I don't know how much Toshiba will charge me to mend the blue mouse pointer.
Yes, the laptop does come with me on planes' etc but I use a top end padded laptop case and I even still have the keypad cover which came with the laptop- so I have not damaged the laptop in any way.
Has anyone else experienced this problem with a R 950? - and why, Toshiba, are you trying to make a customer pay for what is clearly a design error or a build error? I note that on current models, the pointer has actually been changed to a flat pointer...