Posted by: daniela« on: September 26, 2014, 13:22:17 »
I bought a Samsung ultrabook series 5, with an i7 processor, 20 months ago and I paid aprox. 1200 U$ for it
I am a researcher in genetics and use the computer quite intensively, participate in conferences, run some bioinformatics programs so this computer sounded a quite good option, with high performance and low weight. The design also looked very nice and the anti-reflex screen was just all I needed.
At the beginning I was very happy, so I even suggested my husband to buy one of these models, which he did. He is already within the first year of use, and the camera would not work any longer.. =( But the problems I got with mine where much worse than a not working camera.
Little by little I got several serious problems with this computer, by now I had already change the energy cable, the HD and had to change the whole screen if I would like to continue using it.
So, my own experience makes me recommend anyone planning to buy a Samsung Ultrabook NOT to do it.
What had happened?
First, the energy cable should be replaced after 14 months of use, since it wouldn´t work any longer. Actually, the new one I got, had a clearly better design, and that problem was solved easily. I thought this was a minor thing and didn´t even care much about it. Just bought a new cable and then things where again working fine.
However, after 15 months of use, the HD started giving me problems until it just broke down and I had to replace it. No way to fix the physical problem that the disk was presenting.
OK. I really though: Bad luck and continue using the computer.
I am a professional that uses the computer on daily basis, but I am also very careful with computers!
Well, I bought the new HD, replace it, and continue using the computer trying to think that I had just experienced a bad coincidence.
Now, after 20 months of use, a new physical problem appeared, this one, definitely making the computer useless as a laptop. One of the hinges at the back of the computer that make the screen to close and open just started to break. At the beginning I could not really understand what was going on, since it seems that something from the inner part of the computer was breaking down. Every time I opened the lid I noticed a sort of "click" in one of the hinges. Now the whole screen seems to be out of axe, although it continue working properly (the screen!).. I went to the Samsung service in Rio de Janeiro, where I live now. I was informed that I had to change the whole LED and that it would cost me aprox. 350U$, that even if the problem was in the hinge, the whole case and led screen should be changed and that of course, they would not be responsible for any data loss, So I had to backup everything I had (AGAIN!!! remember I lost my disk). At this point, I had no way to believe that even if I fix this problem, any other one would not appear in a couple of months. By now, I just have to keep the screen up, cannot close the laptop any longer, which makes the computer useless as a laptop.
I am checking other laptops (No SAMSUNG, of course) to buy, since this is part of my everyday work and I urgently need one.
As I said, my husband has no camera in his SAMSUNG ultrabook by now. At least that was a problem I did not experienced.
also I had problems wih the wi fi which is constantly desconecting from the wifi
So, all these problems just make me think that the physical materials that SAMSUNG is using in the production of these computers are of VERY BAD QUALITY. I do not know how many times I opened and closed the computer, but could imagine that not more than 2000 times in a year and a half. Is it enough to break the hinges? I read that DELL, for instance, tried its laptops more than 20.000 times in order to put in the market good quality products. This seems not to be the case with SAMSUNG.
I would never imagine something like this could have happened to a laptop in 20 months of use.
By now, I am planning to buy anything but a SAMSUNG and I am really thinking of making all the bad recommendations I can against SAMSUNG computers in the media.