Posted by: JA« on: September 08, 2012, 14:11:16 »
I'm based in the UK, bought a HP Pavilion and after a few months (2 or 3) it went dead and it was fairly light use.
Same story, I called the HP support desk who wasted my time for days and also sent me the CDs, etc.
The only thing is I don't recall having to pay a penny because it happened before my guarantee expired. Still the support team was hopeless and only seemed to be interested in not having to send anyone on site.
In the end the hardware fault was severe and they have to send a courier to collect my laptop for repairs. And that was hell too, absolutely useless coordination between HP and the courier. I think it took well over a month to get my laptop back!