Buyer beware! I had a terrible "customer service" experience this afternoon, and really feel that I need to share it with you:My son received a Dell laptop, as a gift while he was training at Fort Benning this summer. After returning home, he excitedly set-up his new computer. He only used it a few times and the screen went BLANK. We called the store, and they directed us to Dell support. After working with a Dell tech, they decided the screen was defective, and they would replace it. The next day, the shipper showed up with a call tag, we packed the laptop up in the provided box and sent it off to the repair depot. Today, I received a call claiming WE damaged the screen and that they would fix it for $258. I explained it was not damaged when it left here. And that the screen quit working BEFORE it left here, and it was under warranty. But, the technicians and supervisors would not believe me, nor support the product. After multiple phone calls, to various departments, I was always transferred back to repair department, with the same results. I'm VERY disappointed in Dell's service, or actually, the LACK OF SERVICE. Dell's support had no other response beyond the script, and no solution. So, now we will be getting our DEFECTIVE computer returned to us BROKEN, and unusable after using it just a few times. I will NEVER buy a Dell product again. In my opinion, Dell support and customer service are UNACCEPTABLE! If you are looking for a new computer, laptop, monitor, etc., I would recommend looking elsewhere.
With Quick-Reply you can write a post when viewing a topic without loading a new page. You can still use bulletin board code and smileys as you would in a normal post.
Warning: this topic has not been posted in for at least 120 days.Unless you're sure you want to reply, please consider starting a new topic.
Working For Notebookcheck
Are you a loyal reader of notebookcheck? Are you a techie who knows how to write? Then join our Team!
Especially wanted: News Editor, Review Editor (Smartphones) - Details here
See our Top 10 Notebooks:
» Multimedia, » Gaming, » Lightweight Gaming» Budget Office, » Business, » Workstations» Subnotebooks, » Utrabooks, » Convertibles
» Top 10 under 300 Euros, » under 500 Euros» Best Notebooks for University Students» Top Windows alternatives to Apple's MacBook series» Best Notebook Displays
Top 10 Tablets / Smartphones:
» Tablets, » Windows Tablets» Smartphones
Page created in 0.182 seconds with 20 queries.