Buyer beware! I had a terrible "customer service" experience this afternoon, and really feel that I need to share it with you:My son received a Dell laptop, as a gift while he was training at Fort Benning this summer. After returning home, he excitedly set-up his new computer. He only used it a few times and the screen went BLANK. We called the store, and they directed us to Dell support. After working with a Dell tech, they decided the screen was defective, and they would replace it. The next day, the shipper showed up with a call tag, we packed the laptop up in the provided box and sent it off to the repair depot. Today, I received a call claiming WE damaged the screen and that they would fix it for $258. I explained it was not damaged when it left here. And that the screen quit working BEFORE it left here, and it was under warranty. But, the technicians and supervisors would not believe me, nor support the product. After multiple phone calls, to various departments, I was always transferred back to repair department, with the same results. I'm VERY disappointed in Dell's service, or actually, the LACK OF SERVICE. Dell's support had no other response beyond the script, and no solution. So, now we will be getting our DEFECTIVE computer returned to us BROKEN, and unusable after using it just a few times. I will NEVER buy a Dell product again. In my opinion, Dell support and customer service are UNACCEPTABLE! If you are looking for a new computer, laptop, monitor, etc., I would recommend looking elsewhere.
With Quick-Reply you can write a post when viewing a topic without loading a new page. You can still use bulletin board code and smileys as you would in a normal post.
Warning: this topic has not been posted in for at least 120 days.Unless you're sure you want to reply, please consider starting a new topic.
See our Top 10
» Top 10 Multimedia Notebooks » Top 10 Gaming Notebooks» Top 10 Lightweight Gaming Notebooks» Top 10 Budget Office Notebooks» Top 10 Business Notebooks » Top 10 Workstation Notebooks» Top 10 Subnotebooks» Top 10 Ultrabooks» Top 10 Convertibles» Top 10 Tablets» Top 10 Windows Tablets» Top 10 Smartphones
» Best Notebook Displays» Top 10 Notebooks under 300 Euros» Top 10 Notebooks under 500 Euros» Best Notebooks for University Students» Top Windows alternatives to Apple's MacBook series
Page created in 0.094 seconds with 21 queries.